20 de janeiro de 2024

Termos de Uso

User agreement of L2 Free (website, game & services)
This Agreement is designed to regulate the relationship between the user and the copyrighter of the Internet Server l2free.org


1. Definitions
2. Subject of the Agreement
3. Terms for entry of the Agreement
4. Rights and Obligations of the Parties
5. Privacy and Security
6. Additional Paid Services
7. Shipping/delivery Policy
8. Refund Policy
9. Disclaimer of Warranties
10. Additional provisions

1. Definitions

Operator — the owner of l2free.org Server, is a Party to the User Agreement. Operator performs administration and maintenance, provides users access to the server, services (also paid services), under the terms of this agreement.

User means an individual (natural person) that has completed the registration on l2free.org Server or participating in a Server projects

User and Operator are the Parties to the Agreement.

Server — special software and hardware complexes placed on the Operator’s resources. User access to the server is provided only by the Operator. All rights to use this server belong exclusively to the Operator.

Site is a website located on the Internet at l2free.org

Services means providing Users with access to the Server, using opportunities and services, participating in projects on the terms and conditions specified in the Agreements. Operator’s services are provided free of charge. Exceptions are only Additional Paid Services. All Services are provided by the operator only within the Server, i.e. During its use by the User.

Additional paid services means providing the User with additional special features of the Server for a fee. These services are not mandatory and are provided at the request of the User. Paid Services are also provided by the Operator exclusively within the Server.

2. Subject of the Agreement

2.1. Operator provides access to the Server (Services, Paid Services) to an unlimited number of persons on the terms of this Agreement.
2.2. The user is aware that the main purpose of project is to server l2free.org organization operator of leisure and entertainment, is in no way associated with gambling.

3. Terms for entry of the Agreement

3.1. From the moment of acceptance of this Agreement, the User has the Rights and performs the Obligations stipulated in the text of this Agreement.
3.2. The User accepts and agrees to the terms of this Agreement by registering the account on the site: l2free.org. The fact of acceptance means the full and unconditional consent of the User with all the conditions and annexes of this Agreement.
3.3. If the User for any reason does not agree with the terms and conditions of this Agreement, he must stop further use of the Site and Operator’s Services.
3.4. Use Operator’s Site and Services possible only after acceptance of this Agreement by the User.
3.5. By accepting this Agreement, the User confirms his legal capacity, the right to enter into this Agreement. The operator does not have to check the data specified by the user at registration.
3.6. If you need to create an account (hereinafter Account) to use the information and entertainment server l2free.org or participate in server projects, the User must complete the registration process by providing the complete and accurate information (including e-mail) in the registration form.

4. Rights and Obligations of the Parties

4.1. User Rights
In accordance with this agreement, the User has the Rights:

  • To use the Server only for personal, non-commercial purposes.
  • To use all services, resources (including Additional Paid Services) provided by the Operator.

If necessary, get help from technical support of the site, ask Operator about the issues that arise, through support page.

4.2. User Obligations
Complying with the terms of this agreement, the User is obliged:

  • Provide reliable information when registering on the Site.
  • The User shall be responsible for ensuring non-disclosure (confidentiality) of the data stored in his/her account, his/her login and passwords and bear liability for any failure to keep confidential and disclose in any way his/her account data.
  • If necessary, at the request of the Operator, provide confirmation of their personal data indicated on the Site at the time of registration.
  • Follow the Operator’s instructions within this Server.
  • Do not violate the rights of author and intellectual property of the Operator, located on its Server.
  • Comply with all conditions of this Agreement without limitations.
  • The User undertakes to use the Server exclusively for entertainment purposes, without pursuing any gain from the Server.

4.3. User doesn’t have the right to:
Using the Operator Server, the User does not have the right to:

  • Use errors (bugs) of the Site and Services of the Server. Get unauthorized access to the database, computer system, modify the program code. The User is prohibited from using malicious programs that can cause damage the Server, as well as special software that gives him superiority over other users. If such and similar violations are detected, the Operator has the right to impose penalties on the User, including the prohibition of access to Sites and the deletion of the account.
  • Cheating and other illegal actions.
  • To advertise anything that does not relate to the Server without the written permission of the Operator.
  • It is forbidden use profanity, express threats to the Operator or other Users, disseminate materials that promote violence, racial hatred, dislike of religious beliefs, containing pornographic information, advertising of drugs, calling for the violent overthrow of power.
  • Conduct anti-advertising on the Server, including on other resources
  • The User agrees that his Rights and Obligations can be changed / supplemented by the Operator, which he is notified by the contact information specified at the time of registration (or on the Site)

4.4. Operator Rights
This Agreement gives to Operator the following Rights:

  • At any time, at its discretion, unilaterally without prior notice to Users, expand, modify, terminate, restrict the provision of the Services, as well as the Additional Paid Services.
  • Manage all processes on the Server only at their own discretion. Suspend, change the course of any processes without notifying the User in advance.
  • Apply penalties to the User in case of violation of this Agreement.
  • Delete / modify the User information posted on the Server.
  • To monitor, store identification and statistical information about the User.
  • To send to the Users technical, advertising and other information concerning the Server, Services and Paid Services.
  • Inform, warn, make observations, notify the User in case of non-observance / violation of the terms of this Agreement. All instructions of the Operator must be strictly adhered to.
  • Take legal measures to protect their intellectual, copyright property.
  • Modify, change, supplement the Server on your own, without warning the User in advance.
  • Inaction of the Operator for violation of this Agreement by the User does not exclude the use of penalties for them later.

4.5. Operator Obligations
As a party to the User Agreement, the Operator shall:

  • Make possible that the User can receive the Operator’s Services within this Server (including the receipt of Additional Paid Services).
  • Answer the Users’ questions, if there are any disputable situations, take all measures to resolve them.

4.6. Limitation of liability of the Operator
In accordance with this section, the Operator is not responsible for:

  • Any damage caused or which can only be caused to the personal data and computer of the User related with the use of the Server and the Site
  • Losses (direct / indirect) caused to the User related to the use or inaccessibility of the Server (inability to use it), the behavior of third parties on the Server, as well as other participants in the Server’s projects, unauthorized access to the User’s personal data.
  • Speech, disseminated information, User’s statements and other unlawful acts carried out by him on the Server and beyond.
  • The information specified by the User at registration, the lost possibility of access to the Server (login, password, etc.).
  • The User’s loss of acquired virtual values, as a result of the provision of Services and Additional Paid Services by the Operator.
  • Payment by the User of Additional Paid Services and related expenses.
  • Continuous and trouble-free work of the Server.
  • Possibilities of the User, related with Internet connection, data transmission speed.

4.7. The Operator does not guarantee:

  • Continuous, reliable, error-free operation of the Server, access to its resources, Services, including Additional Paid Services
  • The fact that the Server will full compliance with the requirements and representations of the User.
  • That the quality of the provided Services (Additional Paid Services) will meet the expectations of the User.

The Operator is not obliged to provide documents and other evidence indicating the violation (by the User) of this Agreement and the application of penalty / disciplinary sanctions against the User upon the User’s request.
The User uses the Server, the Operator’s Site solely at his own risk, of his own free will, without coercion. He understands the possible risks associated with the use of the Operator’s resources and has no claims to the Operator.

5. Privacy and Security

5.1. Confidential Information — information received by the operator in the process of registering the User on the Site, as well as during visits to the Sites / Server and participation in the events of the Server.
5.2. Confidential information is not subject to disclosure and transfer to third parties.
5.3. Personal data can be transferred by the Operator only in the following cases:

  • Official request of law enforcement agencies (violation of local and international legislation).
  • Personal will of the User.
  • Inability to use the Services and Additional Paid Services on the Server (which the User is warned about in advance).
  • Violations of the clauses of this Agreement (at the discretion of the Operator).

5.4. The operator ensures the safety of the user’s personal data using special software. In case of unauthorized access to the Server / Site of third parties, personal data security is not guaranteed.

6. Additional Paid Services

6.1. At the request of the User, the Operator provides him with Additional Paid Services. They allow you to use the advanced features of the Server.
6.2. Additional Paid Services are not a prerequisite for using the Server and participating in the Server’s projects.
6.3. Since debiting of funds by the Server Operator from the User’s account, the additional Paid Service is considered to be rendered in full, of the proper quality.
6.4. After the provision of the Additional Paid Service, the money spent for its purchase is not refundable.
6.5. The User agrees that the Operator has the right to store the personal information received when User purchase the Additional Paid Services.
6.6. The list of Additional Paid Services and their cost are published only by the Operator on the Site / Server. Any information and offers of purchase posted on third-party resources are considered fraud, for which the Operator does not bear responsibility.
6.7. The methods and the possibility of purchasing Additional Paid Services are explained by the Operator on the Site.
6.8. The operator does not give explanations on the issues of working with payment systems with which the User has decided to purchase Additional Paid Services, and is not responsible for their correct operation.
6.9. In a cases of a technical malfunction of the Sites or intentional actions of the User, or in other cases when Additional Paid Services were rendered without full / partial debiting of funds from the User’s account, he is obliged to report this fact to the Operator. After that, the User is obliged to repay the arrears.
6.10. The Operator does not reimburse the User for unused (partially used) Additional Paid Services.
6.11. The user at his own expense, independently carries all the financial costs associated with the acquisition (transfer of money) of Additional Paid Services. This section includes: commissions, fees and other expenses.
6.12. The User guarantees to the Operator that he has all legitimate power and rights to conclude this Agreement in the part of Additional Paid Services.
6.13. In the case of purchasing Additional Paid Services by a User who has not reached the age of 18, he must first obtain consent to conduct a financial transaction with legal representatives. The fact of purchasing Additional Paid Services is a confirmation of the receipt of such consent from the legal representative. If necessary, the Operator has the right to request a written confirmation of the receipt of consent and the provision of passport data to determine the true age of the User.
6.14. Responsibility for the purchase of Additional Paid Services is entirely the responsibility of the User and his legal representatives.
6.15. Disputes about responsibility for the purchase of Additional Paid Services with the Server Operator are not allowed.
6.16. Receipt of additional Paid Services by the User is possible only after full payment of their cost.

7. Shipping/delivery Policy

We work with digital goods. After purchase, the goods will be available for use, via user panel, usually in minutes, but there is a possibility of a delay of up to 48 hours, not including holidays, Saturdays and Sundays.
The user can transfer the digital goods available on the user panel to his in-game character, where he can enjoy several advantages. After request, this transfer takes place instantaneously by the system itself.
If, for any reason, the receipt exceeds the deadline of 48 hours or the transfer to the character within the game exceeds the time of 15 minutes, it is necessary to notify the Operator so that the situation is resolved as soon as possible.

8. Refund Policy

Don’t like what you bought?
See below how to return your purchase and get a refund.
Have you just made a purchase at L2Free and want a refund? You have come to the right place. Below you will find all the information about what can be refunded, when it is possible to do so and how to start the process.

What types of products can I return for a refund?
In general, credits purchased on L2Free and held on your dashboard can be refunded. The exception is items already transformed within the game. Products such as equipment, VIP or other consumables cannot be refunded. L2Free cannot refund purchases made outside of our dashboard.

What is the refund period?
You can get a refund of your credits within 7 days of purchase. However, you cannot have consumed the credits purchased.

If you have been banned or otherwise violated the terms of service, you will not be eligible for a refund.

Additionally, you will not be able to receive a refund if L2Free determines that there is abuse of the refund policy.

How do I request a refund?
To request a refund, send a message to [email protected] or contact us through one of our customer service channels.

How will I receive the refund?
By default, the amount will be refunded using the same payment method used to make the purchase.

If L2Free determines that there is an abuse of the refund policy, a refund may not be possible. The policy exists for you to make your purchases in the most convenient way possible, spending only on what you want to progress!

Last updated: January 29, 2024
If L2Free revises this policy, the revisions will apply to purchases subsequent to the changes.

9. Disclaimer of Warranties


10. Additional provisions

10.1. If the User does not have the right to use the Server according to the laws of his country or there are other restrictions (age limits and others), he is obligated to refuse to use the Server without warning, as well as their separate services. The user assumes all responsibility of using the Server in his country, based on local laws and taking into account international legislation.
10.2. Invalidity of one / several items / sections of the User Agreement does not entail its invalidity as a whole. In this case, the Parties must fulfill their obligations under the remaining items / sections of the Agreement.
10.3. This Agreement may be amended, supplemented by the Operator without prior notice to the User. Any changes take effect immediately after the publication of the amended version of the Agreement on the Site. To avoid disputes, the User undertakes to independently verify the text of the Agreement on the Site, where it is freely available. In case of failure to verify the text of the Agreement by the User, this fact can not serve as a basis for refusing to fulfill the obligations undertaken. The amended version of the Agreement after publication on the Site has a similar legal effect with the original text.

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